Privacy Policy — How 93okbat Collects, Uses & Protects Your Data

Data We Collect

93okbat collects personal data from users in several ways: directly when you register an account or interact with our services, automatically as you use the platform, and from trusted third-party sources as required for verification and compliance purposes. The categories of personal data we collect include the following.

Identity and Contact Data

When you register a 93okbat account, we collect your full legal name, date of birth, email address, and mobile phone number. We may also request a copy of a government-issued identity document — such as a Bangladesh National ID card, passport, or birth certificate — when performing age verification or Know Your Customer (KYC) checks required before withdrawals can be processed.

Financial Data

To facilitate deposits and withdrawals in Bangladeshi Taka, 93okbat collects details of your chosen payment method. For mobile financial service transactions via bKash, Nagad, Rocket, or Upay, this includes your registered mobile wallet number. For card payments via Visa or Mastercard, we collect masked card details sufficient for transaction reconciliation. Full card numbers are not stored on our systems — card processing is handled by our PCI-DSS compliant payment partners.

Transaction and Account Activity Data

We maintain records of all financial transactions — including deposits, withdrawals, bonus credits, and wager history — associated with your account. This data is retained for legal, compliance, and responsible gaming purposes and is integral to the operation of your 93okbat account.

Technical and Device Data

When you access 93okbat, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for fraud prevention, security monitoring, and platform optimisation purposes.

Data Category	Examples	Collection Method
Identity Data	Full name, date of birth, National ID, passport	Account registration, KYC verification
Contact Data	Email address, mobile number	Account registration
Financial Data	bKash/Nagad number, masked card details, bank account	Cashier / payment flow
Transaction Data	Deposit/withdrawal records, wager history, bonus activity	Automatically — platform activity
Technical Data	IP address, browser, device type, OS	Automatically — server logs
Usage Data	Pages visited, games played, session duration	Automatically — analytics tools

How We Use Your Data

93okbat processes your personal data only for legitimate purposes and only where we have a lawful basis for doing so. The following sets out the primary purposes for which your data is used and the corresponding legal basis for each.

Account Management and Service Delivery

We use your identity, contact, and financial data to create and manage your player account, authenticate your identity at login, process deposits and withdrawals, award bonuses, and deliver the full range of casino and sports betting services available on the 93okbat platform. This processing is necessary for the performance of our contract with you.

Compliance with Legal Obligations

93okbat is subject to applicable anti-money-laundering (AML) and Know Your Customer (KYC) obligations. We use your identity and transaction data to screen accounts, verify the source of funds, detect suspicious activity, and report to relevant authorities where legally required. This processing is necessary for compliance with our legal obligations.

Responsible Gaming Monitoring

We analyse account activity data — including wager frequency, deposit patterns, session duration, and self-exclusion requests — to identify indicators of problem gambling and to deliver appropriate responsible gaming interventions. This processing is carried out in the legitimate interests of player welfare and safe gambling.

Fraud Prevention and Security

Technical and transaction data is used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats. This processing is necessary both for compliance with legal obligations and for our legitimate interests in maintaining platform integrity.

Marketing Communications

Where you have provided explicit consent, 93okbat may send you promotional communications by email or SMS regarding new games, seasonal promotions (including Eid, Pohela Boishakh, and BPL cricket season offers), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected].

Platform Improvement and Analytics

Aggregated and anonymised usage data is used to analyse how players interact with the 93okbat platform, identify areas for improvement, and optimise game selection and user experience. This processing is carried out in our legitimate interests and does not involve the use of individually identifiable data.

Data Sharing & Third Parties

93okbat does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share personal data with third parties only in the specific circumstances described below, and only to the extent necessary for the relevant purpose.

Payment Service Providers

To process deposits and withdrawals, 93okbat shares necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks. Each payment partner processes data in accordance with their own privacy policy and applicable financial services regulations.

Game Content Providers

Games on the 93okbat platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To facilitate game delivery and maintain accurate wager records, limited session and transaction data is passed to these providers via secure API integrations. Game providers are contractually prohibited from using this data for any purpose beyond game delivery and technical support.

Identity Verification Partners

For KYC and age verification purposes, 93okbat may share identity documents and related data with specialist third-party verification service providers. These providers are engaged under strict data processing agreements and are authorised to process your data solely for the purpose of completing verification checks.

Legal and Regulatory Disclosure

93okbat may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or in connection with the prevention and investigation of fraud or other criminal activity.

Cookies & Tracking Technologies

93okbat uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and analyse how users interact with the site. The following categories of cookies are used on the 93okbat platform.

Essential Cookies

These cookies are strictly necessary for the platform to function. They include session authentication cookies that keep you logged in as you navigate between pages, security cookies that protect against cross-site request forgery attacks, and load-balancing cookies that ensure stable platform performance. Essential cookies cannot be disabled without breaking core platform functionality.

Functional Cookies

Functional cookies remember your preferences — such as your preferred language settings, last visited game category, or responsible gaming limits — to provide a more personalised experience. These cookies are not essential but significantly improve usability.

Analytics Cookies

Analytics cookies collect anonymised data about how users navigate the 93okbat platform — including pages visited, time on page, and navigation paths — to help us understand user behaviour and improve the site. This data is aggregated and does not identify individual users.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Instructions for managing cookies are available in the help documentation of all major browsers. Please note that disabling certain functional or analytics cookies may affect your experience on the 93okbat platform. Disabling essential cookies will prevent you from using the platform entirely.

Data Retention

93okbat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the primary categories of data we hold.

Data Category	Retention Period	Reason
Account & Identity Data	Duration of account + 5 years post-closure	AML/KYC legal obligations
Financial Transaction Records	7 years from transaction date	Financial record-keeping requirements
Marketing Consent Records	Until consent is withdrawn + 2 years	Proof of consent
Technical / Server Logs	Up to 12 months	Security monitoring and fraud investigation
Support Correspondence	3 years from last contact	Dispute resolution records

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where anonymisation is not technically feasible, the data is securely destroyed using industry-standard methods.

Your Rights & Choices

As a user of the 93okbat platform, you hold a number of rights in respect of the personal data we hold about you. 93okbat is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact [email protected].

Right of Access

You have the right to request confirmation of whether 93okbat holds personal data about you and, if so, to receive a copy of that data together with information about how it is being used. We will respond to verified access requests within 30 days.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings, or contact our support team for assistance with corrections that cannot be self-served.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been unlawfully processed. Please note that certain data — particularly financial transaction records and KYC documentation — must be retained for defined periods under applicable law, and erasure requests cannot override these mandatory retention obligations.

Right to Restrict Processing

In certain circumstances, you have the right to request that 93okbat restricts the processing of your personal data — for example, where you contest the accuracy of data we hold, pending verification of that accuracy.

Right to Withdraw Marketing Consent

Where we process your personal data for direct marketing purposes on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Data Security Measures

93okbat implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis in line with evolving best practices.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and 93okbat servers is encrypted using SSL/TLS protocols, preventing interception in transit.
• Data-at-Rest Encryption: Sensitive personal data stored on 93okbat servers is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All staff with data access undergo background checks and regular security training.
• Intrusion Detection: Our platform is monitored 24/7 by automated intrusion detection and anomaly alerting systems to identify and respond to potential security incidents promptly.
• Secure Payment Processing: Card payment processing is handled by PCI-DSS certified payment partners. 93okbat does not store full card numbers on its own infrastructure.

Organisational Safeguards

All 93okbat personnel who handle personal data are bound by confidentiality obligations. Access permissions are reviewed regularly and revoked immediately upon termination of employment or change of role. Third-party service providers with access to personal data are assessed for their security posture prior to engagement and are required to maintain appropriate data protection standards under contractual data processing agreements.

Security Incident Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected users, 93okbat will take immediate steps to contain the breach, assess its scope and impact, and notify affected users without undue delay. Users are encouraged to report suspected security incidents or unauthorised account activity to [email protected] immediately.

Changes to This Policy

93okbat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. The updated policy will be published on this page with a revised effective date at the top of the document.

Where changes are material — meaning they significantly alter the nature of the data we collect, the purposes for which we use it, or the rights available to you — we will make reasonable efforts to notify registered users by email prior to the changes taking effect. Continued use of the 93okbat platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

We recommend reviewing this page periodically — particularly before making a new deposit or claiming a promotional offer — to ensure you remain informed of how 93okbat handles your personal data. If you have questions about this Privacy Policy or our data handling practices at any time, please contact our support team at [email protected], available 24/7 in Bangladesh Standard Time (BST, UTC+6).