Responsible Gaming at 93okbat — Safe, Fair, and Always in Control

Age Restriction Policy

93okbat operates an absolute minimum age policy of 18 years. No person under the age of 18 is permitted to open an account, make a deposit, place a wager, or participate in any game or promotion on the 93okbat platform. This policy is non-negotiable and applies to every player regardless of location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Age Verification at Registration

During account registration, all players are required to declare that they are aged 18 or above. 93okbat reserves the right to request documentary proof of age — such as a Bangladesh National ID card, passport, or birth certificate — at any point prior to or following a withdrawal request. Accounts for which age cannot be verified to our satisfaction will be suspended, and any funds held in an underage account will be returned to the payment source used for deposit.

Protecting Minors

If you share a device or internet connection with someone under the age of 18, we strongly encourage you to use parental-control software and to ensure that your 93okbat login credentials are not accessible to minors. Never share your username or password with another person. If you believe a minor has accessed your account, contact our support team immediately at [email protected].

Deposit Limits

One of the most effective ways to manage your gambling activity is to set a deposit limit on your 93okbat account before you begin playing. Deposit limits give you a hard boundary on how much money you can add to your account over a chosen time period, making it easy to keep gambling within your entertainment budget rather than allowing it to affect essential expenses.

Available Limit Periods

• Daily Deposit Limit: Restricts the total amount you may deposit within any rolling 24-hour period.
• Weekly Deposit Limit: Restricts total deposits across any rolling seven-day window.
• Monthly Deposit Limit: Restricts the total amount deposited in any rolling 30-day period.

How Limits Work

Deposit limits can be set, reduced, or increased through your account settings or by contacting our support team. A reduction to your deposit limit takes effect immediately and cannot be reversed until the relevant time period (daily, weekly, or monthly) has elapsed. An increase to a deposit limit requires a mandatory 72-hour cooling-off period before it takes effect — this delay is intentional and is designed to protect you from impulsive decisions made in the heat of the moment.

Transactions processed via bKash, Nagad, Rocket, Upay, and bank card payments are all subject to the deposit limit currently active on your account. The limit applies regardless of which payment method you use.

Time-Out Features

A time-out is a short-term break from gambling that temporarily closes your 93okbat account to all gaming activity. Time-outs are ideal when you feel you need a pause but are not ready to commit to a longer self-exclusion period. They are available to any player at any time and take effect within minutes of the request being confirmed.

Time-Out Duration Options

• 24 Hours: A brief cooling-off period to step away after a session.
• 48 Hours: A short weekend break from play.
• 7 Days: A one-week pause, suitable if you feel your gambling is becoming too frequent.
• 30 Days (One Month): A longer break to reassess your gambling habits and make a clear-headed decision about your next steps.

What Happens During a Time-Out

During an active time-out, you will not be able to log in to your 93okbat account, make any deposits, place any bets, or play any casino or sports betting products. All pending bonus offers will be paused. You will also not receive any marketing communications — promotional emails and SMS messages are suppressed for the duration of the time-out. Your account balance is safely held and will be accessible again once the time-out period expires naturally.

1. Log in to your 93okbat account and navigate to the Responsible Gaming section of your account settings.
2. Select "Time-Out" and choose your preferred duration from the available options.
3. Confirm your selection. Your account will be suspended immediately and you will be logged out.
4. You will receive a confirmation email to your registered address acknowledging that the time-out is active.
5. At the end of the time-out period, your account will automatically reopen — no further action is required unless you wish to extend the break.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the 93okbat platform. It is designed for players who feel that their gambling has become a problem and who want to take a definitive, extended break. Self-exclusion is a serious and irreversible commitment for the chosen duration — it cannot be cancelled or shortened once activated.

Minimum Self-Exclusion Period

The minimum self-exclusion period at 93okbat is six months. Players may also choose to self-exclude for one year, two years, or indefinitely (permanent self-exclusion). We recommend starting with a minimum of six months to allow sufficient time to seek help and reflect on your relationship with gambling.

What Self-Exclusion Covers

• Immediate and permanent suspension of access to all gaming products — casino, slots, live dealer games, and sports betting including cricket (BPL, IPL, T20 World Cup) and all other markets.
• Suppression of all promotional and marketing communications for the entire exclusion period and beyond.
• Removal of your account from any re-marketing or retargeting campaigns.
• Withdrawal of any remaining balance prior to account closure, subject to standard verification procedures.

Requesting Self-Exclusion

To self-exclude, contact the 93okbat support team directly at [email protected]. Our team will process the exclusion immediately upon receipt of your request — you do not need to provide a reason. If you contact us outside peak hours, your account will be suspended within the same business day in Bangladesh Standard Time (BST, UTC+6).

Returning After Self-Exclusion

If you wish to reopen your account after the self-exclusion period has elapsed, you must contact our support team directly. Reinstatement is not automatic. 93okbat will apply a mandatory review process, which includes a cooling-off confirmation period of at least seven days, to ensure that you are returning to gambling in a safe and considered manner.

Warning Signs of Problem Gambling

Gambling is intended purely as entertainment. For most players, it remains a fun and controlled activity. However, for some people, gambling can develop into a problem that affects finances, relationships, and mental health. Being aware of the warning signs is the first step toward getting help. If you recognise any of the following patterns in your own behaviour, we strongly encourage you to use our responsible gaming tools or contact our support team.

Recognising one or more of these signs does not mean you are beyond help. Many players successfully regain control with the right tools and support. 93okbat encourages any player who is concerned about their gambling to take immediate action — whether that is setting a deposit limit, taking a time-out, or reaching out to our support team.

Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, 93okbat provides a range of additional tools and practices to support safe gambling across our platform. These measures are built into the core of our service and are available to every registered player at no cost.

Account Activity History

Your 93okbat account includes a full, exportable transaction and betting history. Reviewing this regularly gives you an honest picture of how much time and money you are spending on the platform. Transparency is the foundation of responsible play — we make your activity data easy to access so that nothing is hidden from you.

Reality Check Notifications

Players can enable automated reality check pop-ups that appear at set intervals — every 30 minutes, 60 minutes, or 90 minutes — during any active gaming session. Each notification shows the time elapsed in your session and your net win or loss since you started playing, prompting you to make a conscious decision about whether to continue or stop.

Loss Limit Controls

In addition to capping how much you deposit, you can set a maximum loss threshold per session or per day. Once your net losses reach this limit, your gaming access is automatically suspended for the remainder of the limit period. Like deposit limit reductions, loss limit reductions take effect immediately. Increases require a 72-hour cooling-off delay.

Wager Limits

Players may also set a maximum individual wager amount to prevent large single bets. This is particularly useful for players who enjoy high-variance games like slots or live baccarat and want to ensure that one unlucky round cannot cause significant financial harm.

Responsible Gaming Reminders

93okbat periodically sends responsible gaming reminders to all active players. These are brief, informational messages that appear within the platform and in account-related emails, reminding players of available tools and encouraging them to review their limits. These communications are not marketing — they carry no promotional content and include a direct link to this Responsible Gaming page.

Contacting Our Support Team

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Reaching out for help is a sign of strength, not weakness. The 93okbat support team is available 24 hours a day, seven days a week, in Bangladesh Standard Time (BST, UTC+6), and is trained to handle responsible gaming requests with complete discretion and without judgement.

Our support team can assist you with any of the following immediately upon contact:

• Activating a time-out or self-exclusion on your account
• Setting or reducing deposit, loss, or wager limits
• Retrieving your account activity history for review
• Answering questions about any responsible gaming tool available on the platform
• Providing guidance on external support resources appropriate to your situation